FAQ's

1. What products do you sell at TrueElectricx?
At TrueElectricx, we specialize in providing high-quality security solutions to keep your home or business safe. Our collection includes security alarms, security cameras, door sensors, and doorbells – all designed to offer you reliable protection and peace of mind.

2. How can I place an order?
Simply browse our store, add the products you want to your cart, and proceed to checkout. You'll be able to pay securely using your preferred payment method.

3. Can I change or cancel my order?
We process orders quickly to ensure fast shipping, so we recommend contacting us as soon as possible if you need to change or cancel your order. If your order hasn't shipped yet, we’ll do our best to accommodate your request.

4. Do you offer international shipping?
Yes, we offer shipping to select international locations. Shipping rates and delivery times may vary depending on your location. Any customs fees or taxes incurred are the responsibility of the customer.

5. How long does shipping take?
Shipping times depend on the method selected and your location. Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery. You'll receive a tracking number once your order has shipped.

6. How do I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number. You can track your package directly on the shipping carrier's website to stay updated on its journey.

7. What should I do if my item is damaged or missing?
If your order arrives damaged or if something is missing, please contact us right away at [insert contact email or phone number]. We'll assist you in resolving the issue, either by sending a replacement or issuing a refund.

8. Are your products easy to install?
Yes! Our security devices are designed to be user-friendly and easy to install. Each product comes with detailed instructions to help you set it up. If you need additional support, our customer service team is always here to assist.

9. Do you offer warranties on your products?
Yes, we offer a warranty on many of our products. Please check the product page for warranty details specific to each item. If you encounter any issues with a product under warranty, reach out to us, and we’ll help resolve it.

10. How can I contact customer service?
You can reach our customer service team by emailing [insert contact email] or calling [insert contact phone number]. We’re here to help with any questions or concerns you may have